Last updated: 8 October 2026
Everything you need to know about how and when your Good for Girlz order gets to you. Orders are packed and shipped by our fulfilment partner.
1. Order Processing
Orders are processed Monday to Friday, excluding public holidays. Most orders leave the warehouse within 1–2 business days of being placed.
Orders placed after 12:00 midday UK time are processed the next business day. Orders placed at a weekend or on a public holiday begin processing on the next business day. During major sale periods and the run-up to Christmas, processing can take up to 3 business days — we post a notice on the site when that is the case.
Personalised and engraved items add 2–3 business days to processing.
2. United States — rates and delivery times
| Method | Delivery time (after dispatch) | Cost |
|---|---|---|
| Standard | 5–8 business days | $5.95 — free on orders of $75 or more |
| Expedited | Faster than Standard; the estimate is shown at checkout | $12.95 |
| Express | Fastest option; the estimate is shown at checkout | $24.95 |
Alaska, Hawaii, Puerto Rico and military addresses are Standard only and take 7–12 business days. The same rates apply: $5.95, free on orders of $75 or more.
3. United Kingdom — rates and delivery times
| Method | Delivery time | Cost |
|---|---|---|
| Standard | 7–10 days from order | £4.99 — free on orders of £50 or more |
| Express | Faster than Standard; the estimate is shown at checkout | £6.99 |
The 7–10 days covers the whole journey — the time it takes to pack your order plus the time the carrier takes to deliver it. Business days do not include weekends or public holidays.
If you are ordering for a specific date, such as a funeral or an anniversary, email us at info@goodforgirlz.com before you order and we will tell you honestly whether it can arrive in time.
4. Where else we ship
We also ship to Ireland and the EU, and to Australia, Canada, Hong Kong, Israel, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Switzerland and the UAE. Rates for these destinations are shown at checkout before you enter any payment details. Delivery times vary by destination.
For deliveries outside the country the parcel ships from, any import duty, tax or customs charge is set by the destination country and is the recipient's responsibility. We cannot calculate these in advance or refund them.
5. What you pay
The price shown at checkout is the price charged. Shipping is added and displayed before you enter your card details — there are no fees introduced at the final step.
6. Tracking Your Order
You will receive a shipping confirmation email with a tracking number as soon as your parcel leaves the warehouse. Tracking can take up to 24 hours to show its first scan — that gap is normal and does not mean anything is wrong.
You can also check status any time on our Track Your Order page using your order number and email address.
7. Split Shipments
Orders with several items may ship in more than one parcel, sometimes arriving on different days. You are charged shipping only once, and you will receive tracking for each parcel.
8. Delivery Address Accuracy
Please double-check your address at checkout. We ship to the address exactly as entered.
- Address changes can be made free of charge within 2 hours of ordering, before fulfilment begins.
- Parcels returned to us as undeliverable because of an incorrect or incomplete address will be refunded less the original shipping cost, or re-sent once you pay a new shipping charge.
- We cannot redirect a parcel once it is with the carrier.
9. Delays
Once a parcel is with the carrier it is in their hands. Weather, carrier network backlogs, customs and peak-season volume can all add time, and these delays are outside our control. If your parcel has not moved for 7 business days, contact us and we will open a carrier trace on your behalf.
10. Lost, Stolen, or Damaged Parcels
- Marked delivered but missing — check with everyone at the address, your neighbours and any communal post area, and look around entrances. Parcels are sometimes scanned a day before they arrive. If it has not appeared after 48 hours, contact us within 7 days of the delivery scan and we will file a claim and arrange a replacement or refund.
- Damaged in transit — photograph the item and the outer box and contact us within 7 days of delivery. We will replace it or refund you in full, including shipping.
- Lost in transit — if tracking stalls and the carrier confirms the parcel is lost, we will replace or refund it at no cost to you.
11. Refused Deliveries
If you refuse a delivery, the parcel is returned to us and treated as a change-of-mind return. You will be refunded for the goods less the original outbound shipping cost and any return carriage we are charged.
12. Bladed products
Knives are sold only to customers aged 18 or over. For UK orders, we verify age at checkout and the parcel must be handed to an adult on delivery.
13. Your right to cancel
This policy covers delivery. Your rights to cancel, return and be refunded are set out in our Refund & Return Policy, and nothing here affects your statutory rights as a consumer.
14. Questions
Good for Girlz Customer Care
Email: info@goodforgirlz.com
Phone: +44 7401 591100
Hours: Monday–Friday, 9:00 AM – 6:00 PM US Eastern Time (EST)
We reply within one business day.
Good for Girlz is a trading name of Z.J ORGANIC FOODS LTD, registered in England and Wales, company number 16811739. Registered office: Flat 1, 96 Kingston Road, Forbes Place, Portsmouth, Hampshire, PO2 7DR, United Kingdom.