Help Center
Answers to the questions we get most. If yours isn't here, email info@goodforgirlz.com — we reply within one business day.
Orders
How long until my order ships?
Most orders leave the warehouse within 1–2 business days. Personalized and engraved items take 2–3 days longer. Full detail is in our Shipping Policy.
Can I change or cancel my order?
Yes, free of charge within 2 hours of placing it, before it enters fulfillment. Email us with your order number as soon as you can. After it ships, treat it as a return.
I didn't get an order confirmation.
Check spam and Promotions first. If it's genuinely missing, email us — it usually means a typo in the email address at checkout.
Do you take orders by phone?
Not currently. All orders go through the website so that pricing, tax and tracking stay accurate.
Shipping
What does shipping cost?
United States: Standard is $5.95, and free on orders of $75 or more. Expedited is $12.95 and Express is $24.95.
United Kingdom: Standard is £4.99, and free on orders of £50 or more. Express is £6.99.
Where do you ship?
All 50 US states, Washington DC, Puerto Rico and APO/FPO/DPO addresses, and the United Kingdom. Alaska, Hawaii and Puerto Rico are Standard only and take 7–12 business days. We also ship to the EU and a number of other countries — see the Shipping Policy.
Do you ship to PO Boxes?
Yes, on Standard Shipping. Expedited and Express need a street address.
How do I track my parcel?
See Track Your Order.
Returns and Refunds
What's your return window?
30 days from delivery, on unused items in original packaging. Start by emailing us for a return authorization — don't ship anything back before you have one.
Who pays return shipping?
We do when the item was damaged, defective or wrong. You do for change-of-mind returns.
How long do refunds take?
5–10 business days from approval, back to your original payment method, plus a few days for your bank to post it. UK customers have additional statutory rights, set out in the Refund & Return Policy.
What can't be returned?
Personalized items, final sale items, gift cards, opened seed and botanical products, and opened sealed socks and intimate apparel. Full list in the Refund & Return Policy.
Products
Are your wellness products medical devices?
No. Our air purifier, activity ring, grip balls, readers and diffuser bracelet are consumer products. They are not intended to diagnose, treat, cure or prevent any disease. Talk to a healthcare professional about any health concern.
How do I choose a reading glasses strength?
Order the strength you already use. New to readers? Most people starting in their forties do well at +1.25 to +1.75. These are magnifying readers, not prescription lenses.
How do I size the Halo ring?
Use the free sizing kit included with first orders, or measure a ring you already wear. Fit matters more than usual — the sensors need steady skin contact.
Can anyone buy the chef knife?
No. Knives are sold only to customers aged 18 or over. UK orders require age verification and must be handed to an adult on delivery.
Do you restock sold-out items?
Usually. Use the "notify me" option on the product page and we'll email you when it's back.
Keepers membership
What is Keepers?
Our membership. $24.95 once, covering twelve months: 20% off every order, free Standard Shipping with no minimum, early access to new arrivals about 48 hours ahead of the site, restock notices and priority support. See the Keepers page.
Does it renew? Will I be charged again?
No, and no. It is a single payment. We keep no card on file for it. After twelve months it simply ends unless you choose to buy another year.
How do the benefits actually work?
Within one business day of buying, we email you two codes — one for the 20%, one for the free shipping — and the date your year runs to. They are set up to combine, so you enter both at checkout and get the discount and free shipping on the same order.
How do I cancel it?
There is nothing to cancel, because nothing renews. If you change your mind, we refund in full within 30 days provided you haven't used a code.
Can I use the discount on sale items?
Yes. The 20% comes off whatever price is showing.
Is it worth buying?
Only if you'll spend roughly $125 or more with us over the year. Below that, it isn't, and we say so on the page.
Payment and Security
What payment methods do you accept?
All major credit and debit cards, plus the express wallets shown at checkout.
Is my card safe?
Card details go directly to our PCI-DSS compliant payment processor over an encrypted connection. We never see or store your full card number.
Will you charge my card again later?
No. Your card is charged once, for what you bought. We run no recurring billing of any kind — see our Subscription Policy.
Do you charge sales tax?
Where it applies, tax is calculated at checkout based on your shipping address.
Privacy
How do I request or delete my data?
Email info@goodforgirlz.com with the subject "Privacy Request." Details in our Privacy Policy.
How do I unsubscribe from emails?
Use the unsubscribe link at the bottom of any marketing email, or reply STOP to any SMS.
Still need us?
Email info@goodforgirlz.com or call +44 7401 591100, Monday–Friday 9:00 AM – 6:00 PM US Eastern Time (EST). Include your order number and we'll be quicker.