Last updated: 8 October 2026
We want you to be happy with what you ordered. If something isn't right, this policy explains how returns, refunds, and exchanges work at Good for Girlz. If you are a customer in the United Kingdom, Section 15 also applies to you and takes priority where it gives you more rights.
1. Return Window
You have 30 days from the delivery date to request a return. Requests made after 30 days cannot be accepted, except where a longer period is required by law or where the item is covered by a warranty claim.
2. Condition of Returned Items
To be eligible for a refund, an item must be:
- Unused, unworn, and unwashed, in the same condition you received it
- In its original packaging, with any tags, manuals, cables, cases, and free gifts included
- Accompanied by proof of purchase (your order number or confirmation email)
Items returned with signs of use, missing components, or damage not present at delivery may be refused or refunded in part.
3. Items That Cannot Be Returned
- Personalized, engraved, or custom-made items, including engraved wreath tags
- Items marked "Final Sale" or "Clearance" at the time of purchase
- Gift cards and digital products
- Perishable goods, including seed and botanical products, once the packaging is opened
- Intimate apparel and socks, once the sealed packaging is opened, for hygiene reasons
- Items returned without an authorized return, as described in Section 4
4. How to Start a Return
All returns must be authorized before you ship anything back. Packages sent back without authorization may be refused by our warehouse and may not qualify for a refund.
- Email info@goodforgirlz.com with your order number, the item(s) you want to return, and the reason.
- We reply within one business day with a Return Merchandise Authorization (RMA) number and the correct return address.
- Pack the item securely, include the RMA number inside and on the outside of the parcel, and ship it within 14 days of receiving your RMA.
- Send us the tracking number so we can watch for it.
5. Return Shipping Costs
- We pay return shipping when the item arrived damaged, defective, or was not what you ordered.
- You pay return shipping for change-of-mind returns, wrong size or strength ordered, and no-longer-needed items. Original shipping charges are not refundable in these cases (UK customers: see Section 15).
- We recommend a trackable, insured service. We are not responsible for returns lost or damaged in transit back to us.
6. Restocking Fee
We do not charge a restocking fee on standard returns. A fee of up to 15% may apply to returns of large, heavy, or specially ordered items, and this will always be disclosed to you in writing before you ship the item back. No restocking fee applies to UK customers cancelling under Section 15.
7. Refunds
Once your return arrives and passes inspection, we will email you to confirm the outcome. Approved refunds are issued to the original payment method within 5–10 business days of approval. Your bank or card issuer may take a further 3–5 business days to post the credit to your statement.
If you have not received an approved refund after that time, first check with your bank or card issuer, then contact us and we will trace it.
8. Exchanges
The fastest way to exchange is to return the original item for a refund and place a new order for the item you want, so you are not waiting for the return to arrive before the replacement ships. If you would rather we hold the exchange, tell us when you request your RMA and we will arrange it.
9. Damaged, Defective, or Incorrect Items
Inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, contact us within 7 days of delivery with your order number and clear photographs of the item and its packaging. We will send a replacement or issue a full refund, including shipping, at no cost to you and with no need to return the item unless we ask. This does not limit any longer period you have under law for faulty goods.
10. Lost or Stolen Packages
If tracking shows delivered but you cannot find your parcel, check with neighbors and your building's mail room first, then contact us within 7 days. We will open a claim with the carrier and work with you on a replacement or refund once the claim is resolved.
11. Order Cancellations and Changes
Orders can be cancelled or changed for free within 2 hours of purchase, before they enter fulfillment. Email us as soon as possible with your order number. Once an order has shipped it cannot be cancelled, and it should be handled as a return.
12. Sale Items and Promotions
Items bought on sale are returnable under this policy at the price you actually paid, unless they were labelled Final Sale. If a promotion or free gift was tied to an order minimum and a return drops the order below that minimum, the value of the promotion or gift will be deducted from the refund unless the gift is returned with the item.
13. Keepers Members
Keepers members return products under this same policy, and refunds are issued at the discounted price you actually paid.
The Keepers membership fee itself is handled separately, not through a product return. We refund it in full within 30 days of purchase provided you have not yet used a member code. After 30 days, email us and we will look at your situation case by case. Because Keepers is a one-time purchase that never renews, there is no recurring charge to stop and nothing to cancel.
14. Gifts
If an item was marked as a gift when purchased and shipped directly to you, we can issue a gift credit for the value of the return. If the order was not marked as a gift, the refund goes to the original purchaser's payment method.
15. UK Customers — Your Statutory Rights
If you live in the United Kingdom, you have these rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015, in addition to anything above:
- 14-day right to cancel: you can cancel your order for any reason up to 14 days after the day you receive your goods, by emailing info@goodforgirlz.com.
- Returning the goods: once you tell us you are cancelling, you have a further 14 days to send the goods back. You pay the cost of returning them unless they are faulty or not as described.
- Your refund: we refund the price of the goods and the original standard delivery charge within 14 days of receiving the goods back (or proof you have sent them). If you chose a more expensive delivery option, we refund only the cost of standard delivery.
- Handling the goods: you may handle the goods as you would in a shop to check them. We may reduce your refund if they have been used beyond that.
- Exceptions: the right to cancel does not apply to personalised items, or to sealed goods unsealed after delivery that cannot be returned for hygiene reasons.
- Faulty goods: if an item is faulty, not as described or not fit for purpose, you are entitled to a refund within 30 days of delivery and to a repair or replacement after that.
16. Contact
Good for Girlz Customer Care
Email: info@goodforgirlz.com
Phone: +44 7401 591100
Hours: Monday–Friday, 9:00 AM – 6:00 PM US Eastern Time (EST)
We answer every message within one business day.
Good for Girlz is a trading name of Z.J ORGANIC FOODS LTD, registered in England and Wales, company number 16811739. Registered office: Flat 1, 96 Kingston Road, Forbes Place, Portsmouth, Hampshire, PO2 7DR, United Kingdom.
This policy does not limit any rights you have under applicable US federal or state consumer protection law, or under UK consumer law.